1. Our working days are Mondays to Fridays, excluding weekends and public holidays.
2. For sales inquiries, kindly email us at hello@ mintooak.com or firstname.lastname@example.org with your order number.
3. All transactions (emails and postage) will be attended to within 1-3 working days. Rest assured we will get back to you as soon as possible for all inquiries.
PURCHASE AND DELIVERY
1. Kindly ensure you have selected the correct item in the correct colors/sizes before checking out. Mint & Ooak will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
2.Orders will be shipped out within 1-3 working days (unless otherwise stated) upon payment verification. Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mailed.
Express Courier is for next business day delivery after being shipped out
Standard Courier takes 1-3 business days for delivery after being shipped out.
3. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
4. Mailing days include weekdays only,
excluding weekends and public holidays.
5. Mint & Ooak reserves the right to accept or reject any order(s).
6. Customers who have at least one successful purchase from us will automatically be added to our mailing list.
RETURNS AND EXCHANGE
Returns and exchanges are only for defective items or wrong items sent. Please snap a photo of the item in question and email to email@example.com with your order number. Please email us for all other reasons and we can allow on a case by case basis. For non defective order, the item must be brought to the shop for processing for exchange within 7 working days. If unable to find a size or item for exchange, we will process the refund to store credits for future purchases.
1. Your Privacy
We will not divulge your personal information, email address, credit card information to any third parties site without your permission, unless you have requested or authorized us to do so. We do not sell your personal information to any third parties site for any reason. Your personal information may however, be shared with third parties to complete a transaction that you have authorized us to do so.
If you have opted to joined our mailing list, you will receive occasional newsletters with the latest products and special offers. All mailing listees have the option of opting out of such updates at any point of time by clicking on the unsubscribe link sent in the mailers.